Tempo — Terms of Service

title: Tempo — Terms of Service status: DRAFT — pending lawyer review last_updated: 2026-04-27 effective_date: TBD (set on launch) review_status: drafted by Paige (technical writer); NOT reviewed by counsel

⚠️ This is a draft. It has been written to Termly / TermsFeed-style structure, tailored to Tempo's actual operating reality, and is intended as a starting point for review by Robin's lawyer-friend before going live. Anywhere this draft makes a legal call that needs professional review is flagged inline as ****. Do not publish without that review.

Each section starts with a plain-English In short summary. The legal language sits below it. If the two ever drift apart, the legal language controls — but the plain-English version is what we mean and what we'll honour.

1. About Tempo and this agreement

In short: Tempo is software for any business that rents equipment, runs lessons, or hosts guided activities — whether that's the whole business or just one of several offerings alongside accommodation, food and drink, retail, or anything else. Built and tuned for hostels, equally at home in hotels, campgrounds and glamping sites, surf and ski schools, dive shops, bike-rental shops, beach bars and restaurants with rental boards or kayaks out front, retreat centres, climbing gyms running outdoor sessions, and similar businesses. When you sign up for a paid plan or start a free trial, you are entering a contract with us. This document is that contract.

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These Terms of Service ("Terms") govern your access to and use of the Tempo software service, including the website at usetempo.net, the workspace dashboard, the public guest booking pages we host on your behalf at usetempo.net/{your-slug}, the slim instructor / guide self-service portal, the automated email notifications we send on your behalf, and any other software, content, or services we provide (collectively, the "Service").

The Service is provided by Robin Mazure, carrying on business as Tempo , a sole proprietorship incorporated in [Canadian province TBD — see §22] ("Tempo", "we", "us", or "our").

By creating an account, starting a free trial, or using the Service in any way, you ("you", "Customer") agree to these Terms. If you are entering this agreement on behalf of a business or other legal entity, you confirm that you have authority to bind that entity to these Terms, in which case "you" refers to that entity.

If you do not agree to these Terms, do not use the Service.

2. Definitions

In short: Quick glossary. The capitalised words below have the specific meanings given here.

3. What the Service does (and what it doesn't do)

In short: Tempo helps you run rentals, lessons, and activities at your business — equipment inventory, bookings, instructor schedules, waivers, automated guest emails, and a public booking page. Tempo does not process the money your guests pay you. That stays between you and them.

3.1 Scope of the Service

The Service includes:

• A workspace dashboard for managing equipment inventory, bookings, instructors, customers, waivers, and analytics.
• A slim self-service portal where instructors and guides can view their schedule, edit their availability, flag a sick day, and edit their own profile.
• A public, Tempo-hosted booking page at usetempo.net/{your-slug} where your guests can browse availability and submit booking requests.
• Automated transactional emails sent on your behalf to your guests — including booking confirmations, day-before reminders, and change/cancellation notices.
• Subscription billing for the Service itself, processed via Stripe.

3.2 What the Service does NOT do

• No fund-holding, no commission. Tempo never holds, escrows, or takes a cut of the money your guests pay you. If you have connected a Stripe account via Stripe Connect Express, your guests can pay online on the public booking page; payment is processed via Stripe Connect direct charges and lands directly in your own Stripe account, with Tempo as the integration layer only — no Tempo intermediary on the funds path. If you have not connected Stripe, the booking is recorded as a request and your guest pays you on arrival via cash, card, bank transfer, or any other method outside the Service. Either way, you keep 100% of what you sell, and Tempo's only revenue from you is the Subscription fee.
• No marketplace. Tempo does not list your activities to other audiences, refer guests to you, or operate as an intermediary between you and your guests. Guests find you through your own marketing channels.
• No financial advice, no tax advice, no legal advice. Use of the Service does not relieve you of any obligation to comply with applicable laws — including consumer-protection law, employment law, tax law, and any sector-specific regulation that applies to your activities.

3.3 Beta features

We may from time to time make features available marked as "beta", "preview", or similar. Beta features are provided on an "as is" basis without warranty and may be changed, withdrawn, or made paid at any time.

4. Your account

In short: You're responsible for what happens under your account. Use a real email, keep your password safe, and tell us if something looks wrong.

4.1 Account creation

To use the Service, you must create an account by providing a valid email address and choosing a password. You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) to create an account.

4.2 Account security

You are responsible for:

• Maintaining the confidentiality of your password and any access tokens.
• All activity that occurs under your account or any Workspace you administer.
• Notifying us promptly at the contact address in §25 if you become aware of any unauthorised access to your account.

We will never ask you for your password by email, phone, or any channel other than the standard sign-in form on usetempo.net.

4.3 Workspace roles

A Workspace has two role tiers:

The Customer may invite, modify, or remove Workspace Users at any time via the team-management interface. The last remaining Admin in a Workspace cannot be removed or downgraded — at least one Admin must always exist.

4.4 Instructor accounts

Instructors and guides invited to the slim self-service portal create separate accounts, scoped only to the schedule, availability, sick-call, and profile data that pertains to them at your business. Instructor accounts are not Workspace Users and have no access to Workspace data, customers, or other instructors.

5. Acceptable use

In short: Don't use Tempo to break the law, hurt people, or attack our systems. Don't try to reverse-engineer the Service or scrape our public pages.

You agree not to:

• Use the Service to violate any applicable law or regulation.
• Use the Service to store, transmit, or distribute material that is unlawful, defamatory, harassing, infringing of intellectual property, or otherwise harmful.
• Upload viruses, malware, or any code intended to disrupt or damage the Service or any user of it.
• Attempt to gain unauthorised access to the Service, to other Customers' Workspaces, or to any underlying infrastructure.
• Reverse-engineer, decompile, or disassemble the Service, except to the extent that applicable law expressly prohibits such restriction.
• Scrape, crawl, or harvest content from usetempo.net or any public guest booking page, other than search-engine crawlers respecting robots.txt.
• Use the Service to send spam or bulk unsolicited communications.
• Resell, sublicense, or otherwise commercialise access to the Service without our prior written consent.

We reserve the right to suspend or terminate any account that, in our reasonable judgement, breaches this section. See §17.

6. Free trial

In short: 14 days, no credit card required. After that, pick a plan or your account goes read-only.

When you sign up, you may opt in to a 14-day free trial of the Service. During the Trial:

• No credit card or other payment method is required.
• You have access to all features of the Service, identical to a paid Subscription.
• We may apply usage-based safeguards against abuse — for example, limits on outbound email volume — to prevent the Trial being used to circumvent paid use.
• We will send you milestone emails during the Trial (typically a Day-7 check-in and a Day-12 conversion prompt).

At the end of the 14-day Trial, if you have not subscribed:

• Your Workspace will be set to read-only mode: existing data remains visible but no new bookings, equipment changes, or other writes can be made.
• Your Workspace data will be preserved for 30 days. After 30 days of continuous read-only mode without subscription, the Workspace and all its data may be permanently deleted (see §16.4 on Customer Data deletion).

You may convert to a paid Subscription at any time during the Trial or the 30-day post-Trial preservation period.

7. Subscription, pricing, and billing

In short: One price — $23/month flat for every Customer. Same product, same price. No tiers, no operating-size question, no per-customer pricing variance. Listed in USD.

7.1 Plans

We offer a single Subscription plan:

The Subscription includes every feature of the Service. There are no operating-size tiers, no feature gates, and no self-categorisation. Every Customer pays the same rate for the same product.

7.2 Billing currency

Subscription prices are listed and charged in USD. At checkout, Stripe Adaptive Pricing may display the buyer-local-currency equivalent (e.g. ≈ €17, ≈ £15) — the underlying charge remains denominated in USD and Stripe handles the foreign-exchange conversion.

7.3 Taxes

We use Stripe Tax to automatically calculate and collect any applicable VAT (EU), sales tax (US states), GST (Canada, Australia), or other indirect taxes based on the billing address you provide at checkout. Tax amounts are added to the Subscription price and shown to you before payment.

For B2B EU buyers eligible for reverse-charge VAT, Stripe Tax will handle the reverse-charge mechanism if you provide a valid VAT ID at checkout.

You are responsible for any direct taxes (e.g., income tax, corporate tax) on your own use of the Service, and for any taxes related to your activities with your guests.

7.4 Auto-renewal

Paid Subscriptions auto-renew at the end of each billing period (monthly or annual) unless you cancel before the renewal date. By subscribing you authorise us to charge your payment method on file for each renewal until you cancel.

7.5 Price changes

We may change Subscription prices from time to time. If we do:

• Existing Customers will be notified by email at least 30 days before the new price applies to their next renewal.
• The new price applies only at your next renewal — not mid-period.
• If you do not accept the new price, you may cancel before the renewal date and your Subscription will end at the end of the current paid period (per §9).

7.6 Failed payments

If a payment fails:

• Stripe will automatically retry the charge several times over approximately 14 days (Stripe Smart Retries).
• We will email you when the failure is detected and again before each retry, in plain language, with a one-click link to update your payment method.
• After 7 days of continuous payment failure, your Workspace is placed in read-only mode (writes blocked, reads still allowed) until the payment is recovered.
• After 30 days of continuous payment failure, your Subscription is cancelled. Customer Data is retained per §16.4.

8. Cancellation and refunds

In short: Cancel any time, one click in the Stripe Portal. You keep using Tempo until the end of the period you already paid for. We don't pro-rate refunds — but we also don't lock you into contracts, charge cancellation fees, or make you call to cancel.

8.1 How to cancel

You can cancel your Subscription at any time, with no human intervention required, via the Stripe Customer Portal accessible from your Workspace billing settings.

8.2 What happens after cancellation

• Your Subscription stops auto-renewing.
• You retain full access to the Service through to the end of the billing period you have already paid for.
• After that period ends, your Workspace is placed in read-only mode.
• Customer Data is retained per the data-retention rules in §16.4.

8.3 Refund policy

We do not pro-rate or refund the unused portion of a paid period when you cancel. This applies to both monthly and annual Subscriptions. By subscribing, you acknowledge and accept this policy.

The single exception is a payment dispute (chargeback) properly raised through your card issuer or bank: in that case, the refund and any associated fee will be handled per Stripe's dispute process, and we will not contest a $23 or $23 dispute.

8.4 Reactivation

If you change your mind, you can reactivate your Subscription with one click for 90 days after the end of your last paid period. After 90 days, see §16.4 for what happens to your Customer Data.

9. Customer Data and the no-money-flow design

In short: Your data is yours — we just store and process it for you. You are responsible for telling your guests how their data is used (a Privacy Policy of your own); we provide you the tools and the Privacy Policy that covers our part of the chain.

9.1 Ownership

You own all Customer Data. We do not claim any ownership interest in it.

9.2 Licence to provide the Service

You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process Customer Data solely for the purposes of:

• Providing the Service to you.
• Sending the automated transactional emails you have configured (booking confirmation, day-before reminder, booking changed, booking canceled).
• Maintaining backups, security, and audit logs.
• Producing aggregated, de-identified statistics about Service usage that cannot be used to identify any individual or any Workspace.

We will not:

• Sell Customer Data to anyone, ever.
• Use Customer Data to train any machine-learning model.
• Share Customer Data with any third party except the sub-processors listed in our Privacy Policy, each of which is engaged solely to deliver the Service.

9.3 Customer responsibility for Guest data

When you collect data about your guests through the Service — names, emails, phones, dates of birth, emergency contacts, waiver signatures, and any other booking-related data — you are the data controller for that data. We act as your data processor.

This means:

• You are responsible for having a lawful basis to collect that data (typically: contract, legitimate interest, or consent).
• You are responsible for providing your guests with your own privacy notice describing how their data is used by you.
• You are responsible for handling your guests' data-subject requests (access, deletion, correction, etc.). We will assist you with these requests promptly upon your reasonable instruction (see Privacy Policy §10).

The full data-processing terms — what we do with your guests' data, what sub-processors we use, where the data is stored, and how it's protected — are set out in the Privacy Policy, which is incorporated by reference into these Terms.

9.4 No fund-holding, no commission

The Service does not:

• Hold, escrow, or transfer funds on your behalf.
• Take any commission, percentage, or transaction fee on what your guests pay you.
• Disburse funds to instructors, guides, or anyone else.

When you enable online payments via Stripe Connect Express, the Service creates payment intents and handles webhooks scoped to your own Stripe Connect account. Funds settle directly from the guest's card to your Stripe balance — Tempo is the integration layer only and is not on the funds path. Refunds you issue likewise flow from your own Stripe balance, not Tempo's. Tempo's only revenue from you is the Subscription fee.

When you have not enabled Stripe Connect, the Service records bookings as requests; collection of the actual guest payment (cash at arrival, your own Stripe account, your own Mollie account, bank transfer, or any other method) happens outside the Service.

Payments to instructors, guides, or any other third party are entirely outside the Service.

This design is deliberate. It means:

• We are not a money-services business in any jurisdiction.
• Funds your guests pay you never enter Tempo's accounts. The Stripe Connect direct-charge architecture means Tempo never has custody of guest funds.
• The only Stripe surface where Tempo holds funds is our own Subscription billing — that is paid by you to Tempo, separately from any guest payment rail.
• You retain full control of your guest-payment relationship, including refund-policy configuration, refund issuance, dispute response, and accounting.

10. Service availability

In short: We aim to keep Tempo running smoothly, but we don't promise 100% uptime. There's no formal SLA in V1.

We make commercially reasonable efforts to keep the Service available 24/7, subject to scheduled maintenance windows and any outage caused by our hosting providers (Supabase, Vercel) or other circumstances beyond our reasonable control.

We do not offer a service-level agreement (SLA), uptime guarantee, or service credits in V1.

We will notify Customers in advance of any maintenance window expected to exceed 30 minutes, where reasonably practicable. Emergency maintenance may occur without notice.

11. Intellectual property

In short: The Tempo software is ours. Your data is yours. You can use the software while you have a Subscription; you can't copy it.

11.1 Tempo's IP

We retain all right, title, and interest in and to the Service, including all underlying software, content, branding, designs, trademarks, and trade dress. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for the duration of your Subscription.

You may not:

• Copy, modify, or create derivative works of the Service.
• Use the Tempo name, logo, or any other Tempo trademark without our prior written consent, except to truthfully describe that you use Tempo.

11.2 Customer feedback

If you provide us with suggestions, feature requests, or other feedback about the Service, we may use that feedback freely without any obligation to you, and without any restriction on our right to incorporate it into the Service. Feedback does not include Customer Data.

12. Confidentiality

In short: We treat your business information as confidential. You treat anything we share that's marked confidential the same way.

Each party may receive non-public information from the other ("Confidential Information"). Each party agrees to:

• Use Confidential Information only as needed to perform under these Terms.
• Protect it with at least the same degree of care it uses for its own confidential information, and in no case less than reasonable care.
• Not disclose it to any third party except its employees, contractors, and sub-processors who have a need to know and are bound by confidentiality obligations at least as protective as these.

Confidential Information does not include information that: (a) is or becomes public through no fault of the receiver; (b) was lawfully known to the receiver before disclosure; (c) is independently developed by the receiver; or (d) is required to be disclosed by law (in which case the receiver will, where lawful, give prompt notice to allow the disclosing party to seek a protective order).

13. Suspension

In short: If something is seriously wrong — non-payment, abuse, illegal use — we may suspend your account. We'll tell you why, except where we legally can't.

We may suspend your access to the Service if:

• Your payment is more than 7 days overdue (read-only mode applies; see §7.6).
• You materially breach these Terms.
• We reasonably believe your use is causing imminent harm to the Service, to other Customers, or to any third party.
• We are required to do so by law or by a regulator.

Where reasonably practicable and lawful, we will notify you in advance and give you a chance to cure the issue. In urgent or legally-mandated cases, suspension may be immediate.

14. Termination

In short: Either of us can end this agreement. We tell you why, where you can. We give you a chance to download your data.

14.1 Termination by Customer

You may terminate by cancelling your Subscription per §8.

14.2 Termination by Tempo

We may terminate these Terms and your access to the Service:

• For a material breach by you (including any breach of §5 Acceptable Use or §11 Intellectual Property) that you fail to cure within 14 days of written notice describing the breach.
• Immediately for any breach we reasonably believe is incurable, or for any illegal use of the Service.
• For convenience with 60 days' advance written notice. In this case we will refund the unused portion of any annual Subscription on a pro-rata basis (this is the only refund scenario we offer).

14.3 Effect of termination

On termination:

• Your access to the Service ends.
• We will give you a 30-day window in which you may export your Customer Data via the export tool (or a manual export request — see Privacy Policy §10).
• After the 30-day export window, Customer Data is deleted per §16.4.

Sections that by their nature should survive termination — including §11 (IP), §15 (Disclaimers), §16 (Liability), §17 (Indemnification), §22 (Governing Law), and §23 (Disputes) — survive.

15. Disclaimers

In short: We provide the Service "as is". We try our hardest to make it work, but we can't guarantee it'll be perfect, never go down, or fit any particular need you have.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

• THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
• WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR TRADE USAGE.
• WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT ANY DEFECTS WILL BE CORRECTED.

NOTHING IN THIS SECTION LIMITS ANY WARRANTY OR REMEDY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

16. Limitation of liability

In short: If something goes wrong and we end up legally on the hook, the maximum amount we can owe you is what you paid us in the 12 months before the problem. No indirect or "consequential" damages — like lost profits.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

• IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF GOODWILL, LOSS OF BUSINESS, LOSS OF DATA, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• Tempo'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS — WHETHER IN CONTRACT, TORT, OR ANY OTHER LEGAL THEORY — WILL NOT EXCEED THE TOTAL FEES PAID BY THE CUSTOMER TO Tempo IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The above limitations do not apply to:

• A party's indemnification obligations under §17.
• A party's breach of §12 (Confidentiality).
• A party's gross negligence or willful misconduct.
• Customer's payment obligations.
• Any liability that cannot be limited or excluded under applicable law.

17. Indemnification

In short: If you break the rules and someone sues us because of it, you cover the bill. If our software infringes someone else's IP and someone sues you, we cover yours.

17.1 Customer indemnity

You will defend, indemnify, and hold harmless Tempo from and against any third-party claim, demand, loss, or damage arising out of:

• Your breach of these Terms.
• Your Customer Data, including any claim that Customer Data infringes any third-party rights or violates any law.
• Your handling of Guest data, including any data-protection or consumer-law claim made by a Guest or by a regulator on a Guest's behalf.
• Your activities, services, or transactions with your Guests or instructors.

17.2 Tempo indemnity

We will defend, indemnify, and hold harmless Customer from and against any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes any third-party intellectual-property right.

This indemnity does not apply to: (a) claims arising from Customer Data; (b) claims arising from any modification of the Service not made by us; or (c) claims arising from use of the Service in combination with any product, service, or data not provided by us, where the claim would not have arisen but for that combination.

17.3 Indemnity procedure

The party seeking indemnification will: (a) promptly notify the other in writing of the claim; (b) give the other sole control of the defence and any settlement (provided no settlement may impose any obligation on the indemnified party without its consent, not to be unreasonably withheld); and (c) reasonably cooperate at the indemnifier's expense.

18. Changes to the Service

In short: Software changes. We'll add features, fix bugs, occasionally remove things that don't work. We'll let you know when changes affect you materially.

We may modify the Service at any time. For material changes that reduce functionality you actively rely on, we will provide reasonable advance notice (typically 30 days) by email and via an in-app banner.

We do not guarantee that any specific feature will continue to be offered indefinitely.

19. Changes to these Terms

In short: If we change these Terms, we'll tell you 30 days before, by email and in-app. If you keep using Tempo after that, the new Terms apply.

We may update these Terms from time to time. When we make material changes:

• We will email Admins and post an in-app notice at least 30 days before the new Terms take effect.
• The "Last updated" date at the top of this document will reflect the change.
• If you continue to use the Service after the new Terms take effect, you accept them.
• If you do not accept the new Terms, you may cancel your Subscription before they take effect, and access will end at the end of your current paid period (per §8).

For non-material changes (clarifications, typo fixes, address updates), we may update these Terms without notice.

20. Force majeure

In short: If something nobody could reasonably plan for happens — natural disaster, war, internet outage at our hosting provider — we're not liable for the part that's outside our control.

Neither party will be liable for any failure or delay in performance under these Terms (other than payment obligations) caused by an event beyond its reasonable control, including natural disaster, act of war or terrorism, civil unrest, governmental action, labour dispute, internet or telecommunications outage, or failure of an upstream service provider, provided the affected party promptly notifies the other and uses reasonable efforts to resume performance.

21. General

21.1 Entire agreement

These Terms, together with the Privacy Policy and any pricing-page terms in effect at the time of your Subscription, constitute the entire agreement between you and Tempo regarding the Service and supersede all prior agreements, oral or written.

21.2 No waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision or of our right to enforce it later.

21.3 Severability

If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

21.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, on notice to you.

21.5 Independent contractors

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Tempo.

21.6 No third-party beneficiaries

These Terms confer no rights on any third party, except as expressly stated (in particular, the Tempo indemnity at §17.2 may be enforced by Tempo's affiliates, and the Customer indemnity at §17.1 may be enforced by Tempo's affiliates and personnel).

21.7 Notices

Notices to Tempo must be sent to the contact address in §25. Notices to Customer will be sent to the email address on the Workspace's billing record.

21.8 Language

These Terms are written in English. If we provide a translation, the English version controls in case of conflict.

22. Governing law

In short: This agreement is governed by Canadian law — specifically, the laws of [province TBD]. If you're in the EU and you're a consumer (rare for a business Customer, but possible), local consumer law that you can't be made to give up still applies to you.

These Terms are governed by the laws of the Province of [TBD — see lawyer-review note above] and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.

For Customers who are EU-based consumers (not businesses), nothing in this section deprives you of the protection afforded by mandatory provisions of the law of your country of habitual residence that cannot be derogated from by agreement.

23. Dispute resolution

In short: First, talk to us — most things resolve in an email. If that doesn't work, we go to court in [our province] (or, in some places, you might be able to use your local consumer-court instead).

23.1 Informal resolution

Before filing any formal claim, the parties will attempt to resolve any dispute informally by writing to the contact addresses in §25. If the dispute is not resolved within 30 days of written notice, either party may proceed to formal resolution.

23.2 Jurisdiction

The courts of the Province of [TBD], Canada, will have exclusive jurisdiction over any dispute arising out of or related to these Terms, except as provided in §23.3 below.

23.3 Consumer rights preserved

If you are an EU-based consumer (not a business), you may bring a claim in the courts of your country of habitual residence, and EU mandatory consumer law applies as set out in §22.

24. Specific notes for EU-based Customers

In short: If you're in the EU, GDPR applies to your guest data, and we sign a data-processing agreement with you automatically when you sign up.

For Customers established in the European Economic Area, the United Kingdom, or Switzerland:

• The data-processing terms in our Privacy Policy §3 (Tempo as data processor) constitute a Data Processing Agreement (DPA) under Article 28 GDPR. By accepting these Terms you accept that DPA.
• Standard Contractual Clauses (SCCs) for international data transfers are incorporated where applicable. See Privacy Policy §8.
• If you require a separately-signed DPA for your records (some EU procurement frameworks require this), please contact us at the address in §25 and we will provide one.

25. Contact

In short: Email is the best way to reach us. Snail mail address is below for legal notices.

Email: legal@usetempo.net (deliverable from launch — set up before publishing these Terms)

Postal address:

For privacy-specific requests (data access, deletion, export), use privacy@usetempo.net or follow the request flow described in the Privacy Policy §10.